2430 Main Street, Longmont | 303-485-6681

1833 East Harmony #1A, Fort Collins | 970-484-1094

Machine Service and Repair

The Presser Foot currently has four BERNINA Certified and trained service and repair technicians on staff. We are pleased to offer skilled and honest service and repair on most brands of domestic sewing and embroidery machines at both of our locations. We do recommend a full service on your machine every 12 to 18 months, as grease and oil do evaporate more quickly in our climate and at our altitude—even if you do not use your machine every day.

Please call us if you have specific questions regarding service or repair of your sewing or embroidery machine.

 

BERNINA Machine Service and Repair
The Presser Foot is an authorized BERNINA dealer. This means that our technicians
attend training regularly for BERNINA machines, and our repair department has access
to parts for most BERNINA machines (some parts may no longer be available
for older models).

We do warranty work on all BERNINA machines, which means that if your warranty is
still valid (you are the original owner of the machine, you have the original receipt of purchase for your machine, and the warranty has not expired), you will not be charged
for parts that are covered under your warranty. However, if you did not purchase your BERNINA from The Presser Foot, you may be charged for the repair work. If your
machine needs parts that are not covered under the warranty, we are required to get
your approval before we proceed if the cost exceeds $15.

If you are planning to leave your BERNINA machine for service or repair, please plan to leave the following items with your machine:

•  For BERNINA machines older than 1998, please bring your foot control and power cord.
•  For 8 series BERNINA machines (built 2009 to current), please leave the thread stand
   attached.
•  For all models of BERNINA machines, please bring your bobbin case and 9mm stitch
   plate or 5.5mm stitch plate (no straight stitch plates, please)
•  For BERNINA embroidery machines, if you are having issues that may be related to
   your embroidery unit, please bring the embroidery unit with you. If the machine is a
   BERNINA Deco, please bring a hoop for the machine with you.
•  If you are having specific issues with your machine, please bring a sewn or embroidered
   sample with you if possible—sometimes this is very helpful for our technicians to see.
   You must notify us of specific issues you would like addressed when you leave your
   machine with us, as well as leave us a phone number where we can reach you if we have
   questions.



 
 
Other Brands of Sewing and Embroidery Machines Service and Repair
While we are comfortable servicing and repairing most sewing and embroidery machines, please keep the following in mind:

•  We are a BERNINA dealer, which means that while we have sources for many parts,
   there are cases where we cannot get parts for other brands of machines. If this is the
   case with your machine, we will let you know and are happy to make a recommendation
   to a dealer for your brand of machine.
•  We are only able to do warranty work for BERNINA machines. If your machine is not a
   BERNINA and if the original manufacturer's warranty is still valid, we do recommend that
   you have any work done at a dealer who is authorized to service and repair your machine.
   We are happy to make a recommendation to a dealer for your brand of machine.

If you are planning to leave your machine for service or repair, please plan to leave the following items with your machine:

•  Foot control and power cord.
•  Standard sewing foot (zig zag foot).
•  Wide stitch plate (we must be able to stitch a zig zag—no straight stitch plates, please).
•  Bobbin case and bobbin for your machine.
•  Embroidery unit, hoop and designs (if not stored on the machine) if you are having issues
   related to the embroidery unit.
•  If you are having specific issues with your machine, please bring a sewn or embroidered
   sample with you if possible—sometimes this is very helpful for our technicians to see.

   You must notify us of specific issues you would like addressed when you leave your
   machine with us, as well as leave us a phone number where we can reach you if we
   have questions.



 
 
30 Point General Service
When you leave your machine with us for a standard service, our BERNINA technicians
will perform a
30 point general service which includes the following:

Check and / or Service:
 
•  Motor
•  Foot Control
•  Connections
•  Belts
•  Pulley
•  Hand Wheel
•  Bobbin Winder
•  Spool Holder
•  Cam Stack Gear (if applicable)
•  Tension Unit
•  Needle Bar
•  Presser Foot Bar
•  Hook Driver
•  Feed Dog Height
•  Feed Dog Timing
•  Needle Front to Back
•  Needle Position
•  Zig Zag Swing
•  Hook
•  Timing
•  Needle Height
•  Needle / Hook Clearance
•  Oil and / or Grease Where Necessary

 

Adjust and / or Clean:

 

•  Bobbin Case Tension
•  Top Tension
•  Straight Stitch
•  Thread Regulator
•  Needle Threader
•  Clean Inside and Outside of Machine
•  Firmware Updates (if applicable)