Temporary Store Changes Due to COVID
UPDATED ON TUESDAY, MAY 1, 2022
We are OPEN! We continue with our regular store hours, Monday through Saturday from 10am to 5pm, Thursday 10am to 6pm.
We will continue to ship your pre-paid orders by phone or email, or have them waiting for you to pick up at the door if you prefer. (Shipping fees are additional.)
Boulder County has currently suspended the mask mandate. We are not requiring masks to visit our store. If you are sick or suspect you are sick, STAY HOME. PLEASE DO NOT COME INTO OUR STORE IF YOU ARE SICK or have knowledge of being exposed to COVID. We have staff members who are immune compromised—PLEASE help us minimize their exposure and provide a safe work environment for them, and help us continue to keep our store open for you!
We have resumed teaching in-person Owner's Classes.
You MUST register for all classes in advance—due to limited seating for each class, we cannot accommodate "drop in" registration on the day of the class at this time. Thank you for your cooperation! Please call the store you would like to take your class at and register in advance. Visit the Class Calendar page and click on each class listing to see the full class description and information.
While you are waiting to take your owner's classes, or if you feel more comfortable learning at home, the Bernina website and YouTube are great resources for you to get started. You can ALWAYS call us or email us and for most questions you may have, we can help you over the phone. We also have some exciting virtual learning opportunities now available! Please visit our Classes for Everyone page for more information on virtual classes and clubs!
Our service and repair department is open! Current wait time is approximately 5-6 weeks. We have been deluged with machines and are doing our best to catch up. We service and repair machines on a first come, first served basis (we CANNOT schedule appointments and we cannot offer same day service due to the high demand for service and repairs). If you have specific questions about your machine or service, or what to bring with your machine to have it serviced, please visit the Machine Repair and Service page.
We can be reached at 303-485-6681. Despite having two phone lines, we continue to be busy with phone calls and customers, so please be patient or leave a message and we promise we will return your call as soon as possible. You can also email us at firstname.lastname@example.org.
Thank you for your support in these strange times! We miss you and we look forward to seeing you soon—please take care of yourself.