Temporary Store Changes Due to Coronavirus
We are OPEN! We have resumed our regular store hours which are Monday through Saturday from 10am to 5pm, Thursday 10am to 6pm.
To maintain proper social distancing, we are allowing two customers in the store at a time. We are asking that you call the store and make an appointment to demo machines. When you call or email to make your appointment, please let us know which machines you'd like to demo so that we can set them up for you ahead of time. You do not need to make an appointment to shop—however, if there are already 2 customers in the store, we will lock the front door until someone leaves. If the door is locked when you arrive, please knock—we will let you know if you need to wait until someone leaves or if you can come in and shop right away. Thank you for your patience and understanding!
We will continue to ship your pre-paid orders by phone or email, or have them waiting for you to pick up at the door if you prefer.
Our staff wear masks and are sanitizing surfaces in the store for your safety and ours. You MUST wear a mask if you are shopping or taking a class in our stores. Our restrooms are currently not available for public use. If you are sick or suspect you are sick, PLEASE STAY HOME.
We are resuming our schedule for most of the Owner's Classes. Please visit our Longmont Calendar and Fort Collins Calendar pages to see which classes are offered and what the dates are. The Owner's Classes are the complimentary classes that come with your purchase of a BERNINA from The Presser Foot to teach you how to use all the features of your BERNINA sewing / embroidery machine. These classes are highlighted in RED on the calendar pages. Remember, you MUST call the store you wish to take the class at and register in advance for the class in order to guarantee you a space. These classes have extremely limited enrollment in order to keep the number to a safe amount for everyone. You will be required to wear your mask at all times while you are in our stores.
Due to popular demand, we will also be offering a limited number of classes to teach you how to make your own masks. These classes are highlighted in GREEN on our calendar pages. Please call the store you wish to take the class in and register in advance for class. Enrollment is extremely limited in order to keep the number to a safe amount.
While you are waiting to take your owner's classes, or if you feel more safe learning at home, the Bernina website and YouTube are great resources for you to get started. You can ALWAYS call us or email us and for most questions you may have, we can help you over the phone.
Our technical department is OPEN. We are SWAMPED with machines right now. Every time we just about get caught up, we take in just as many machines as we have gotten serviced. We are asking you to PLEASE WAIT if your machine needs routine maintenance—just keep cleaning and oiling the parts you usually do until we are caught up enough to accept machines again for annual services. If your machine is not functioning and you need a repair, you may call us before you bring it in so that we can check it in over the phone ahead of time to expedite the drop off. Please note that repairs and service are currently taking up to 4 to 6 weeks. We appreciate your patience and we are doing our best to get your machine back to you as quickly as we can.
We can be reached at 303-485-6681 (Longmont) or 970-484-1094 (Fort Collins). Despite having two phone lines at each store, they are CONSTANTLY ringing so please be patient or leave a message and we promise we will return your call as soon as possible. You can also email us at (Longmont) or (Fort Collins).
Thank you for your support in these strange times! We miss you and we look forward to seeing you soon—please take care of yourself.